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After sales service was good
The spares person ordered me in the wrong part which cost me another £8 because he didn't order it properly, I had to pay there and then the extra cost which I shouldn't have had to, inexperienced personnel I suppose.
The broken glass had not been cleaned from inside the car when `i arrived to pick up my vehicle.
Always made to feel valued
Because I got the service I required and in the time that was specified
I'm now paying for my own service, and the price was a little steep hence not a 5. Everything else was perfect.
Kept me informed and speedy repair time
Not worth for single star. Worst customer service service department never contact to update me. My gearbox is having issues and from day one they mislead me and always changed their statements for faults. Not satisfied with their reports.
Oil level indicator did not register full, rectified itself after vehicle driven for a while and Vehicle Report provided related to someone else with their personal contact details. Assured that mine had not been provided to someone else.
Quick service, great video communication
Went to pick my car up after service and only to find out that the car keys had been miss placed. So then they gave me a courtesy car so I could get to work on my I get a phone call they had found my keys so I turned back to get my car. No discount
Everything went very smoothly
Service light was still ON After the Service , I have to come back the next day to reset the Service Light . Service Representation ring me and told my Car was ready for collection, when I went there I had to wait for 1hr before I could get my Car
Detailed breakdown of the Service and any remedial work.
Great customer service, car returned in the best condition, reached out to me about the blocked windscreen washer and did their best to get it back into operation that was absolutely neglected at Brentford over the past few years.
Difficulty in contacting service department, they need an answer machine
I have given my car for fuel pump warning, they told me fuel pump needs to replaced, charged me 700£ and told me it is all fixed. But problem came back same day, gave it back, charged 322£ again to fix with dents on my car, now car broke again samefa
Team are very helpful and accommodating
I took me 2 days of chasing Berry at Heathrow to get an MOT appointment booked. Once booked, the service was fine although my next service according to the indicator says this month - this can't be right?
Car collection delivery service was booked. Collection was great.Return was very poor. Delayed return, no info given when I rang was told on route.45 mins later no sign.Rang back spoke to receptionist who was abrupt and hung up on me when I chased
Could not fault the work and attention to detail
The experience was a good one with just a couple of minor things that could be improved: There was confusion as to what the car was booked in for which I had to explain. The car was not washed as I had been lead to believe it would be.
When I phoned to book the appointment I was advised it would take approx. an hour, when I arrived at Berry Heathrow I was advised it would take 90 minutes. Overall I sat in the showroom waiting area for over 2 hours!! It was like a sauna!
good team on board, prompt service
My car was serviced to a hush standard and ready on time.
The communications, advice and timing was great as I knew exactly what to expect. The issue with the rear seat was corrected to my utmost satisfaction.
After the test drive I went to configure a X5 and the system was down so could not do that. I would have expected the salesman to call me back the next day or day after. Till this day no one has from Berry Heathrow.
I reported a fault which nobody followed up on
Can't follow simple instructions.
Technicians are great. Receptionists never call back after agreeing. Have to go inside to book an appointment! Can't do anything with you over the phone
I was not impressed at having to pay for my vehicle to be collected and returned. Is the alternative to wait at your showroom? The service itself seems satisfactory.
Once at the Service desk the staff have been very helpful and warranty work done well.
Was kept informed
As explained previously, regarding my air conditioner issue. I would also like to say that my car was not complimentary cleaned after my service aswell. Even though other cars were cleaned - mine was not.
It took a very long time before the issue was faced and sorted
Staff member Deep was very courteous, reassured me that they will try to fix my car as soon as they diagnose the problem, kept me informed about the options and the progress of the repair. Collection of the car was also an easy process.
Despite some technical issues that meant I had to return, these were dealt with to my satisfaction and couldn't have been treated any better by the service centre, hopefully five stars next time.....
Price too high what else is there to say
Good customer care
Inadequate work completed
Driss Kolti was very helpful
Lovely to see the car in the showroom, friendly chat, smooth handover.
Tony was fantastic.
Easiest car purchase ever; all figures were open and transparent, no hidden extras built in like gap and paint protection. Most of the communication was via email. Brilliant, no complaints.